Too often, I’m out conducting business at different stores or restaurants, shopping or whatever, and the customer service person who assists me is nervous, scared, unprepared, demonstrates elusive behaviors, gives nervous giggles, displays avoidance tactics, and the list goes on.
Many factors play into why people display these behaviors and tendencies. However the one thing that links them all is fear! Many things can be the source of the fear to just look someone in the eyes and engage in conversation to see what needs to be said in a proper or professional manner.
When properly dealt with, fear transforms into abounding confidence!
When you have abounding confidence, you inherit the ability to be yourself (comfortable) and smile genuinely. You become free!
People you interact with become comfortable with you and that enables them to enjoy you.
A synergy develops and makes the encounter a much more pleasant experience for both you and your customers.
The disappointing side to all of this is that people in general are not looking for a way to kill the fear and get better at communicating. They aren’t searching for a fix to their confidence and performance issues.
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Understanding Fear: Explore how fear affects the speaker and learn the psychology behind it.
What to Do About Fear: Proven techniques to manage and reduce anxiety before speaking.
Avoiding Fear-Driven Speech©: Learn how to prevent fear from hijacking your message.
Speaking with Confidence Every Time: Master the techniques to speak confidently in any setting.
Speaking in Your Power & Authority: Identify and harness your personal strengths to speak with authority.
The Power Grab©: A unique approach to taking control of the room and leaving a lasting impact.
Transitions – The Most Important Underestimated Piece of a Presentation: Understand why seamless transitions are key to a successful presentation.
